External Vacancy: IT Service Desk Coordinator (ITSDC 0525)

An exciting position has become available at our Head Office in Cape Town. Suitably qualified applicants who possess the requirements listed below are encouraged to apply. SAMWUMED is committed to transformation in Southern Africa.

PURPOSE OF THE JOB

Act as the first point of contact for troubleshooting and providing technical support and is accountable for managing, monitoring and reporting on the IT-related issues through the organisation’s IT service desk and ensure that logged tickets are resolved within SLA.

KEY PERFORMANCE AREAS WILL INCLUDE, BUT NOT LIMITED TO:

• Record all service requests and incidents in the service desk management system.
• Identify, diagnose, and resolve technical problems.
• Assist with the implementation of IT solutions.
• Keep users informed about the status of their service requests.
• Support and train staff on new software and hardware systems
• Maintain an inventory of all IT assets and equipment.
• Produce regular reports on service desk performance and productivity.

QUALIFICATIONS, EXPERIENCE AND SKILLS

The following are minimum requirements for the position:

• Degree in Information Technology or related field
• COMPTIA A+ certification/ ITIL Foundation accreditation
• itSMF – IT Service Management Forum / Helpdesk Institute membership
• 1 -2 years’ experience in an IT helpdesk or customer service role.
• Understanding of IT systems, software, and hardware.

COMPETENCIES

• Adaptability (in a constant changing environment).
• Professional and solution focused.
• Accountable, responsible and ownership approach.
• Organised and attentive to detail.
• Work under pressure and meet deadlines.
• Multi-task and prioritise.
• Customer centric and results driven orientated.
• Excellent Communication both written and verbal.
• Excellent interpersonal skills including high ethical standards.
• Ability to take initiative and be proactive.
• Ability to diagnose and resolve technical issues

Persons interested in applying for the above position are requested to forward a comprehensive CV recruitment@samwumed.org. Persons with disabilities are encouraged to apply.

The Closing date for applications is Tuesday, 6 May 2025

The Scheme reserves the right not to make an appointment. Should you not hear from us within two weeks of the closing date, please regard your application as unsuccessful.

Disclaimer:

Your personal data submitted will be dealt with on a strictly confidential and discreet basis and processed in relation to this job application and will be stored and processed securely in accordance with our data information policy and procedures. By submitting an application, you agree to your data being used, stored and processed for the purpose of recruitment.