Reference No: MC0626
 An exciting position has become available at our Head Office in Cape Town. Suitably qualified applicants who possess the requirements listed below are encouraged to apply. SAMWUMED is committed to transformation in Southern Africa. |
| Job Purpose: The Membership Clerk is responsible for the registering of new members and dependents, maintaining and managing of their membership records. Key Responsibilities: Administration -Processing and registration of new or additional dependents applications by verifying and capturing information/data for both new and existing members. -Uploading of member medical history (including any pre-existing conditions) and banking details. -Processing member or dependent terminations or reinstatements (where applicable). -Linking members to relevant Broker and/or Sales & Services Consultants. -Prepare membership vouchers for Municipalities to confirm any membership changes. -Prepare and package membership packs and documents including printing of membership cards. -Arrange member packs to be couriered to the respective regions. -Stock taking of membership inventory. -Any additional ad hoc tasks or projects as required Communication -Liaise with the Pension administration offices to ensure eligibility of potential pensioner member. -Liaise with Employer Groups to confirm members details. -Interact and liaise with Brokers and Sales & Service Consultants. -Respond to member queries through various mediums. -Indexing of correspondence received on various memberships Verification -Verify member details (where required) with required employer group human resources representation. -Investigate member status queries in conjunction with the Premiums unit. -Testing of any system changes related to membership. -Year-end testing of membership and contribution calculations. -Testing tax certificates accuracy and issue, as required. Minimum Requirements: Education/Qualifications / Experience: -Matric (Grade 12) or NQF Level 4 equivalent qualification -Certificate in Administration will be an advantage -+1 to 2 years’ experience in the Healthcare or similar industry will be advantageous -Administration experience will be advantageous -Data Capturing experience essential Interpersonal skills -Communicate effectively with all stakeholders both internally and externally. -Builds relationship with all stakeholders both internally and externally. -Resolves and manages conflict (when applicable) -Decision making -Exchange information and maintain healthy connections -Active listening skills -Takes responsibility and ownership -Being flexible, agile and resilient -Empathetic -Ability to work in a team and individually. -Open to receive feedback Capabilities: Communication Skills: Telephone etiquette in liaising with stakeholders (members, Brokers, Sales & Services Consultants, Employer Human Resources representative, and Pension administrators). Written and verbal communication (correspond using email, telephonically, face to face, and via social media when relevant). Monitoring and administrative: Attention to detail to ensure accurate information and support documents are provided. Also, identify any discrepancies and manage solution. Time Management: -Ensuring that deadlines are maintained. Failing which could result in members not having accurate membership and benefits. -Strong deadline orientation. -Agile and adaptable to be able to work in a fast pace and pressurized environment. Computer Literacy: Strong/intermediate knowledge of MS Excel MS Outlook and MS Word knowledge Knowledge of a medical scheme administration system will be an advantage. Persons interested in applying for the above position are requested to forward a comprehensive CV to recruitment@samwumed.org. Persons with disabilities are encouraged to apply. The Closing date for applications is Thursday, 18 June 2026 The Scheme reserves the right not to make an appointment. Should you not hear from us within two weeks of the closing date, please regard your application as unsuccessful. Disclaimer: Your personal data submitted will be dealt with on a strictly confidential and discreet basis and processed in relation to this job application and will be stored and processed securely in accordance with our data information policy and procedures. By submitting an application, you agree to your data being used, stored and processed for the purpose of recruitment. |
